AGREEMENT TO OUR LEGAL TERMS

We are a company ("Company", "we", "us", or "our") registered in Italy.
We operate the website as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at hello@framo.com, or by mail at:

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") concerning your access to and use of the Services. By accessing the Services, you agree that you have read, understood, and accepted these Legal Terms.
IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE PROHIBITED FROM USING THE SERVICES AND MUST STOP USING THEM IMMEDIATELY.

Supplemental terms, conditions, or documents that may be posted on the Services from time to time are hereby incorporated by reference. We reserve the right, at our sole discretion, to make changes to these Legal Terms at any time. We will update the “Last updated” date when changes occur. You waive any right to receive specific notice of each modification. Continued use of the Services after publication of revised Legal Terms constitutes acceptance.

TABLE OF CONTENTS

  1. OUR SERVICES
  2. INTELLECTUAL PROPERTY RIGHTS
  3. USER REPRESENTATIONS
  4. PRODUCTS
  5. PURCHASES AND PAYMENT
  6. RETURN POLICY
  7. PROHIBITED ACTIVITIES
  8. USER GENERATED CONTRIBUTIONS
  9. CONTRIBUTION LICENCE
  10. SERVICES MANAGEMENT
  11. PRIVACY POLICY
  12. TERM AND TERMINATION
  13. MODIFICATIONS AND INTERRUPTIONS
  14. GOVERNING LAW
  15. DISPUTE RESOLUTION
  16. CORRECTIONS
  17. DISCLAIMER
  18. LIMITATIONS OF LIABILITY
  19. INDEMNIFICATION
  20. USER DATA
  21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
  22. CALIFORNIA USERS AND RESIDENTS
  23. MISCELLANEOUS
  24. CONTACT US

1. OUR SERVICES

The content and features provided through our Services are intended for general use and may not be suitable or permitted in every country or jurisdiction. If you access the Services from outside Italy, you do so on your own initiative and are solely responsible for complying with any local laws that apply to you.

Our Services are not built to meet industry-specific regulatory standards (such as HIPAA, FISMA, or GLBA). If your activities are subject to any of these regulations or similar compliance requirements, you may not use our Services for those purposes.

2. INTELLECTUAL PROPERTY RIGHTS

All content, functionality, software, designs, graphics, and trademarks appearing on the Services are owned or licensed by Framo. You are granted a limited, non-exclusive, revocable license to access and use the Services for personal, non-commercial use only.

Any unauthorized reproduction, distribution, or commercial use is strictly prohibited.

Requests for permission may be sent to hello@framo.com.

3. USER REPRESENTATIONS

By using our Services, you confirm that:

  1. You have the legal capacity to enter into these Terms and will comply with them.

  2. You are not considered a minor in your place of residence.

  3. You will not access the Services using automated tools such as bots, scripts, or similar methods.

  4. You will only use the Services for lawful purposes and in accordance with applicable regulations.

  5. The information you provide is accurate, up-to-date, and complete.

If we believe that any information you provide is false, outdated, or incomplete, we may suspend or terminate your access to the Services without prior notice.

4. PRODUCTS

We make every effort to accurately display the colors, details, and specifications of the products featured on our website. However, screens and devices can vary, meaning actual colors or textures may appear slightly different than what you see online.

All products are subject to availability. We may discontinue items or adjust designs, quantities, or pricing at any time without prior notice.

5. PURCHASES AND PAYMENT

We accept the payment methods displayed at checkout. By placing an order, you agree to provide correct and complete billing, payment, and contact information so we can process your purchase and reach you if necessary.

You agree to:

  • pay all charges shown at the time of purchase, including applicable shipping fees and taxes,

  • keep your payment information updated,

  • allow us to correct any pricing errors, even after an order has been submitted.

We reserve the right to limit or cancel orders placed by the same customer, household, payment method, or shipping address if we detect unusual activity, potential fraud, or reseller behaviour.

6. RETURN POLICY

Before making a purchase, please review the Return Policy available on our website.
It explains how returns work, which items are eligible, the time limits, and how to send products back to us. By placing an order through our Services, you agree to the terms outlined in our Return Policy.

7. PROHIBITED ACTIVITIES

You may only use our Services for the purposes we provide them for. You agree not to engage in any activity that could harm the Services, us, or other users. This includes, but is not limited to:

  • collecting data from the Services without permission,

  • attempting to bypass security features,

  • using the Services for fraudulent, illegal, or abusive purposes,

  • uploading harmful code, spam, or automated scripts,

  • impersonating others,

  • interfering with the website’s functionality or systems,

  • using the Services to compete with us or for unauthorized commercial purposes.

Any misuse of the Services may result in suspended access or legal action.

8. USER-GENERATED CONTRIBUTIONS

Our Services may allow you to submit or share content such as comments, images, or suggestions (“Contributions”).
Any content you upload must comply with our guidelines and must not violate the rights of others or any applicable laws.

By submitting Contributions, you confirm that:

  • you own the content or have permission to use it,

  • the content is lawful, respectful, and not misleading,

  • your Contributions do not contain offensive, harmful, or discriminatory material.

We reserve the right to remove any Contributions we consider inappropriate.

9. CONTRIBUTION LICENSE

By submitting content to the Services, you grant us a non-exclusive, worldwide, royalty-free license to use, store, publish, or display your Contributions as needed to operate or promote the Services.

You retain full ownership of your content.
However, you acknowledge that we may use your Contributions without needing further permission or payment, as long as it is consistent with these Terms.

10. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to monitor our Services to ensure they function properly and are used in accordance with these Terms.

This includes the ability to:

  • remove or restrict access to content that violates our rules,

  • limit or suspend access for users who breach the Terms,

  • manage the Services to maintain security and performance,

  • delete files or data that are excessive or harmful to the system.

These actions may be taken at our discretion without prior notice.

11. PRIVACY POLICY

We care about your privacy. Please review our Privacy Policy: https://www.framo.com/privacy-policy

The Services are hosted in Italy. If you access the Services from outside Italy, you consent to the transfer and processing of your data in Italy.

12. TERM AND TERMINATION

These Terms remain in effect for as long as you use our Services.
We may, at our discretion, suspend or terminate your access to the Services at any time and without prior notice if we believe you have violated these Terms, applicable laws, or engaged in harmful behavior.

If your access is suspended or terminated:

  • you may not create a new account under your name or any other identity,

  • we may remove any content or information you have provided,

  • we may take further legal action if necessary.

You may stop using the Services at any time. Termination of use does not relieve you of any obligations incurred before the termination date.

13. MODIFICATIONS AND INTERRUPTIONS

We may update, modify, or remove parts of the Services at any time, and we are not required to provide prior notice when doing so. While we aim to keep the Services operating smoothly, interruptions may occur due to maintenance, technical issues, or factors beyond our control.

You agree that:

  • we are not liable for any inconvenience or loss resulting from downtime, interruptions, or discontinued features,

  • we are not obligated to maintain or update any specific part of the Services,

  • we may change or discontinue any part of the Services whenever needed.

We appreciate your understanding should temporary disruptions occur.

14. GOVERNING LAW

These Legal Terms are governed by Italian law.
If you live in the EU, you retain the protections granted by the laws of your country of residence.

Both you and Framo agree that disputes may be brought before the courts of Treviso, Italy, or in the EU country where you reside.

15. DISPUTE RESOLUTION

  • Arbitration seat: Treviso, Italy

  • Language of proceedings: Italian

  • Governing law: Italian law

16. CORRECTIONS

From time to time, the information on our Services may contain typographical errors, inaccuracies, or omissions — such as pricing mistakes, product descriptions, availability updates, or other details.
We reserve the right to correct any errors or update information at any time, without prior notice, even after an order has been submitted.

17. DISCLAIMER

Our Services are provided “as is” and “as available.”
By using them, you acknowledge that you do so at your own risk.

To the fullest extent permitted by law, we make no guarantees or warranties — express or implied — regarding:

  • the accuracy or completeness of the content,

  • uninterrupted or error-free operation,

  • the absence of viruses, malware, or harmful components,

  • the reliability of third-party links or services accessed through our platform.

You are responsible for evaluating the information and services you use.
We do not endorse or take responsibility for any products or services offered by third parties linked through our site.

18. LIMITATIONS OF LIABILITY

To the extent permitted by applicable law, Framo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. This includes, without limitation:

  • loss of profits or revenue,

  • loss of data,

  • business interruption,

  • system failures,

  • or any other damages, even if we were advised of the possibility of such issues.

Where liability cannot be excluded by law, our total responsibility to you will not exceed the amount you have paid to us, if any, for the use of the Services.

Some jurisdictions do not allow certain limitations of liability. In those cases, parts of this section may not apply to you.

19. INDEMNIFICATION

You agree to indemnify and hold Framo, its employees, partners, and representatives harmless from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from:

  • your use of the Services,

  • your breach of these Terms,

  • any violation of third-party rights, including intellectual property,

  • or any harmful actions taken by you toward other users.

If we need to defend ourselves against such claims, we reserve the right — at your expense — to assume control of the situation. You agree to cooperate with us in any reasonable way required.

20. USER DATA

We may store and manage certain information transmitted through the Services for operational purposes and to improve functionality.
While we perform routine backups, you are solely responsible for keeping copies of any data you share or upload.

We cannot be held liable for any loss, corruption, or alteration of data you provide. By using our Services, you waive any right to claim damages related to such issues.

21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By visiting our website, contacting us by email, or completing forms through the Services, you agree to communicate with us electronically.
You also agree that:

  • any agreements, notices, disclosures, and communications sent electronically satisfy legal requirements that such communication be in writing,

  • electronic signatures and electronic records have the same legal effect as physical signatures and printed documents.

By using the Services, you waive any requirement for non-electronic documentation unless required by applicable law.

22. CALIFORNIA USERS AND RESIDENTS

If you are a California resident and your concern has not been resolved through our support channels, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at:

1625 North Market Blvd., Suite N-112
Sacramento, California 95834, USA
Phone: +1 (800) 952-5210 or +1 (916) 445-1254

(This requirement applies only to users residing in California.)

23. MISCELLANEOUS

These Terms, together with any policies or guidelines posted on the Services, form the entire agreement between you and Framo.

  • Our failure to enforce any part of these Terms does not mean we waive our rights.

  • If any section of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

  • We may assign our rights or obligations at any time.

  • No partnership, joint venture, or agency relationship is created by your use of the Services.

  • These Terms will not be interpreted against us merely because we drafted them.

  • You waive any defense based on the electronic form of these Terms or the lack of a handwritten signature.

24. CONTACT US

If you have any questions, concerns, or requests regarding the Services or these Terms, you can reach us at: hello@framo.com.