PRIVACY INFORMATION

Personal data

To place an order on our website, we require basic customer information such as your name, address, phone number, and email address.
If you choose to subscribe to our newsletter, we only need your email address.

We use your personal data for the following purposes:

  • To process and deliver your orders, including sending order confirmations, invoices, and shipping updates.

  • To provide customer support when needed.

  • To send newsletters, updates, and promotions, but only if you have given us explicit consent.

  • To prevent fraud or misuse of our Services when necessary.

Your name and address will appear on the shipping label of your parcel.
Your personal information is stored securely and retained for up to five years, after which it will be deleted unless required for legal reasons.

We work with carefully selected partners who process data on our behalf solely for operational purposes — for example, shipping carriers and payment providers. These partners may not use your data for their own purposes.

Whenever you provide personal information through our website, we make sure you are informed about what data is being collected and why. We prioritise privacy, security, and transparency while ensuring you receive the best shopping experience possible.

Cookies

Our website uses cookies to improve your browsing experience and ensure the website functions correctly. Cookies allow us to:

  • remember your preferences,

  • understand which pages you visit,

  • optimise site performance,

  • improve your overall shopping experience.

You can delete or disable cookies at any time through your browser settings.
Some cookies expire when your browser closes, while others remain active for longer periods.
We also use third-party cookies for analytics and functionality.

Who has access to your information?

Only authorised staff have access to your personal information.
We do not store your data in encrypted form and do not transmit encrypted customer information.

We never sell or share your information with third parties for marketing purposes.
We also do not collect or store sensitive personal data.

As a registered customer, you have the right to:

  • request access to the personal information we hold about you,

  • ask for incorrect or incomplete data to be corrected,

  • request the deletion of your personal data,

  • object to the way your information is being processed.

If you wish to view, update, or delete your personal information, please contact us.

Contact information


Email: hello@framo.com